Robert H. Wiley

2414 State Street NE

North Canton, Ohio 44721





To obtain a position, which allows me to perform valued system-related tasks for my employer and also to utilize my talents for communicating and educating technical and non-technical personnel in technical topic areas.

Professional Experience:


Industrial Power Coatings

Norwalk, Ohio April 2002 January 2003

Database Administrator

Maintained, upgraded and monitored the performance of a MS SQL 2000 server. In addition, I wrote various stored procedures, triggers and Data Transformation Service (DTS) Packages for scheduled imports of data from the CMS multi-user system. I also conducted daily backups of the Network servers and the IBM Netfinity CMS System. I also used all the following packages on a near-daily basis:

Active Directory

Active Directory Objects

Arcserve 2000


Cognos Powerplay &

Transformer 6.5 and 7.0

Impromptu 7.0

Microsoft Excel XP with Visual Basic Macros

Microsoft Access XP

Microsoft SQL 2000 Server

SQLBase Server 7.5.1

Visual Basic 6.0

Visual C++ 6.0



Cleveland, Ohio January 2002 March 2002

Contractor National City Corporation

Created, analyzed and debugged MSI installation packages, modified registry entries and created both collections and packages of various software packages for a 14,000 unit deployment of Windows XP (in Windows 2000 native and mixed modes) using:

Active Directory

Active Directory Objects

DOS Batch Scripting



SMS 2.0

Wise Installer 3.52



NetAphex Web Site Developers

Akron, Ohio November 1999 January 2001 Full-Time Employment

January 2001 Present All staff laid off became on-call contractor

Network Administrator

Installed, Maintained, Reconfigured, upgraded and monitored servers, networks, applications, and databases using:

Allaire Cold Fusion 4.0, 4.5, 5.0

Active Server Pages C and C++

Cisco Routers, switches

and hubs COBOL

Linux Red Hat 6.2, 7.0, 7.2 and 8.0

Bind 9 Sendmail 10

Microsoft Windows 98, NT4.0 Workstation and Server, and Windows 2000 Server


Microsoft SQL 6.5 & 7.0

Microsoft Data Transformation Utility for manipulating data between Access, CMS, FoxPro, Oracle, and SQL databases

Microsoft Access 97 and 2000



In this position, I reported directly to the company president. I also maintained the network operations and worked with various clients on a day-to-day basis without supervision. I also provided different types of documentation, support and presentations to customers utilizing MS Word, MS Excel, MS Access, MS PowerPoint and Web trends reporting on a regular basis.


Pomeroy Computer Resources

Columbus, Ohio March 1998 November 1999

Computer Technician

Independently installed, configured, troubleshot and repaired workstations and servers, printers, networks, and various operating systems for a wide variety of clients. I also performed routine and warranty repairs and maintenance on Cisco 2500 series routers, HP and Lexmark print systems plus Compaq, Dell, IBM and Macintosh servers and workstations.

Major Clients, applications and systems serviced:

Ashland Chemical Windows NT 4.0, 95, 98; Banyan Vines Printing, Lotus Notes, Crystal Reports, Visual Basic scripting, Microsoft SQL 6.5 and Access 97.

Brush-Wellman Windows NT 4.0, 98, Linux 6.0 and HP Printing

Columbus Public Schools Windows 3.1, 95, NT 4.0, Mac OS 7.1, 8.0

Columbus Crew Soccer Team Cisco Routers, 3-Com Switches, Windows NT 4.0 server and workstation, and some Category 5 Cabling.

Hilliard Public Schools Windows 95, Mac OS 7.1, 8.0,

Ohio Department of Taxation Windows NT 4.0, 95

Ohio Department of Rehabilitation and Corrections Windows NT 4.0, 95, Cisco Routers

Ohio Public Library Information Network Windows NT 4.0, 98

SchoolNet Windows NT 4.0, 98 and HP Printing

Ohio Army National Guard

Columbus, Ohio November 2002 Present

North Canton, Ohio October 2000 June 2002

Columbus, Ohio December 1995 October 2002

Signal Support Systems Specialist

Installed, configured, troubleshot, repaired and instructed users of computers, printers, data and voice networks, radios, and satellite reception equipment for use in demanding environments. My security clearance has allowed me to work with several military-only systems. Several of these systems and networks utilize such equipment, operating environments and applications as:

Cisco 1600 or 2500 series routers

Microsoft NT server 3.51 and 4.0

Microsoft Access 97

Microsoft Excel 97

Microsoft Word 97

Microsoft Power Point 97

Various forms of Unix



Radio Shack

Columbus, Ohio August 1993 March 1994 & December 1994 February 1995

Sales Representative

Regularly exceeded sales goals set by management, in addition to building a customer base, which returned regularly to purchase additional items from the store. I was constantly called upon to assist my fellow sales representatives in resolving problems, which customers would present to them.


Banc One Services Corporation

Columbus, Ohio March 1991 March 1998

Operations Specialist

Supervised personnel and processes, which lead to the account capture, reconciliation and posting of all client accounts in a deadline-driven environment. I was also responsible to the department management to work independently with other departments on common problems. Additionally, I maintained a wide variety of productivity and statistical reports and databases for all levels of management. I regularly utilized such applications and environments as:


IBM 3270 Terminal and Emulator

Lotus 1-2-3

Microsoft Excel 95







A.A.D.E. Corporation

Columbus, Ohio June 1987 - March 1991

Lead Supervisor

Prepared operations reports and payroll for upper management. I also oversaw a staff of 8 answering service employees while personally maintaining business relations with a wide variety of clientele. I was responsible for maintaining, programming and upgrading several items of key equipment including:

XENIX multi user System

AmTelco VCF PBX systems






The University of Akron

Akron, Ohio January 2001 - Current

Major: Computer Science

Expected graduation date: May 2003


The Ohio State University

Columbus, Ohio September 1987 - June 1999

Dual Major: Agricultural Communications/Agricultural Education

Minor: Computer Information Science


The United States Army Signal School

Ft. Gordon, GA October 1996 February 1997

Course: Signal Support Systems Specialist Radio/Computer

Honor Graduate


Carrollton High School

Carrollton, Ohio August 1983 May 1987

Curriculum: College Preparatory



Certifications and Awards


CompTIA A-Plus Certified

Hewlett Packard Certified Technician

Compaq Certified Technician

IBM Certified Technician

Dell Computer Certified Technician

United States Army Achievement Awards 2



References: Provided Upon Request